Patient Resources

Helpful Information for TruYou Psychiatry Patients

At TruYou Psychiatry, we want getting mental health care to be as straightforward as possible.

Our Patient Resources section provides helpful information about insurance, appointments, frequently asked questions, and what to expect when receiving care from TruYou Psychiatry.

Whether you're considering becoming a new patient or are already receiving care, we're here to help you find the information you need.

Insurance Information

Understanding Your Coverage

Insurance coverage for psychiatric services can vary depending on your insurance company, specific plan, and the services you receive.

Before scheduling care, it's helpful to understand your mental health benefits, including any copayments, deductibles, referral requirements, or other out-of-pocket costs that may apply.

Visit our Insurance page for more information about insurance and questions you may want to ask your insurance company.

Frequently Asked Questions

Have Questions About TruYou Psychiatry?

It's normal to have questions before meeting with a new psychiatric provider.

We've put together answers to frequently asked questions about appointments, psychiatric evaluations, medication management, telepsychiatry, insurance, and what you can expect when receiving care from TruYou Psychiatry.

Preparing for Your Appointment

Being prepared can help you make the most of the time with your provider.

Before your appointment, consider having the following information available:

• A list of your current medications and dosages
• Information about previous psychiatric medications
• Relevant medical and mental health history
• Contact information for other healthcare providers involved in your care
• Your insurance information
• Questions or concerns you want to discuss
• Information about previous mental health treatment, when applicable

Your provider may request additional information depending on the type of appointment you're scheduling.

Mental Health & Community Resources

At TruYou Psychiatry, we understand that mental health can be affected by many areas of life.

Mental health concerns, housing difficulties, financial stress, food insecurity, access to healthcare, and other challenges can all affect your overall well-being.

We've gathered the following resources to help patients and families find support when they need it.

Are You Experiencing a Mental Health Crisis?

A mental health crisis may involve a situation in which someone is at risk of harming themselves or others, is unable to care for themselves safely, or is experiencing symptoms that require immediate intervention.

If you or someone else is in immediate danger, call 911 or go to the nearest emergency department.

If you're experiencing suicidal thoughts, emotional distress, or a mental health crisis, call or text 988.

Crisis Resources

988 Suicide & Crisis Lifeline

The 988 Suicide & Crisis Lifeline provides free and confidential support for people experiencing suicidal thoughts, emotional distress, or a mental health crisis.

Support is available 24 hours a day, 7 days a week.

Call or text: 988

Button: VISIT 988 LIFELINE

Crisis Text Line

Crisis Text Line provides free crisis support by text.

Text HOME to 741741

A trained crisis counselor can communicate with you by text and help you work through the immediate situation.

Georgia Crisis & Access Line

The Georgia Crisis & Access Line provides 24/7 access to crisis services and can help Georgia residents locate appropriate mental health and community resources.

The service can assist with emergency and crisis situations as well as connecting people with appropriate local services. This is one of the state-specific resources on TruYou's existing page.

Running Out of Medication

Running out of medication can feel urgent, particularly when you're concerned that missing medication could affect your stability.

Whenever possible, plan ahead for medication refills, vacations, travel, weekends, and holidays.

TruYou's existing policy explains that after-hours medication requests are evaluated based on urgency and that not every medication qualifies for an emergency refill.

For routine medication refills, please use the normal refill process rather than crisis resources.

Housing & Community Assistance

211

If you're experiencing difficulties involving housing, food, utilities, transportation, finances, or other essential needs, 211 can help connect you with community resources.

211 services are available throughout much of the United States and can help identify programs and organizations available in your area.

Call: 211

FindHelp

FindHelp can help you locate free and reduced-cost services in your community.

Resources may include:

• Food assistance
• Housing assistance
• Financial assistance
• Medical care
• Transportation
• Employment assistance
• Legal assistance
• Community programs

Enter your ZIP code to search for programs available near you.

Your Privacy Matters

Mental health information is personal.

TruYou Psychiatry is committed to protecting patient privacy and handling health information in accordance with applicable privacy requirements.

When communicating electronically, avoid sending detailed medical or mental health information through ordinary website contact forms unless the form is specifically designed for secure patient communication.

Need Additional Help?

If you can't find the information you're looking for in our Patient Resources, contact TruYou Psychiatry and our team can help direct you to the appropriate information.